Communication Effectiveness

• Understanding personal communication strengths and challenges
• Assertive communication
• Understanding communication and conflict styles
• Working with difficult clients and stakeholders
• Managing internal communication and conflict

Presentation Skills

• Designing compelling and engaging presentations
• Creating and delivering memorable content
• Building outcome focussed presentations
• Managing emotions and stress

Sales Training:

• Introductory and Advanced Sales
• Selling in a Digital World
• Connecting with the customer – incorporating communication and profiling tools
• Using Online technology to expand networks and client base
• Negotiation styles and strategies
• Selling in difficult times
• Pricing Confidence
• Selling Confidence
• Overcoming Obstacles in the Sales Process
• Developing a Strategic action-focused Sales Plan

Hospitality Related Programs

• Selling in the Hospitality Sector – incorporating various market segments – Association, Business Travel, Tour & Travel, and Other Markets.
• Revenue Management – Developing and effectively managing an internal Revenue Management program.
• Reservations and Sales Training – increasing call conversions and maximizing revenue opportunities.
• Tourism Experience Design – Creating products and experiences to attract new customers.