Tourism & Hospitality

Communication Effectiveness

  • Understanding personal communication strengths and challenges
  • Assertive communication
  • Understanding communication and conflict styles
  • Working with difficult clients and stakeholders
  • Managing internal communication and conflict

Presentation Skills

  • Designing compelling and engaging presentations
  • Creating and delivering memorable content
  • Building outcome focussed presentations
  • Managing emotions and stress

Sales Training:

  • Introductory and Advanced Sales
  • Selling in a Digital World
  • Connecting with the customer – incorporating communication and profiling tools
  • Using Online technology to expand networks and client base
  • Negotiation styles and strategies
  • Selling in difficult times
  • Pricing Confidence
  • Selling Confidence
  • Overcoming Obstacles in the Sales Process
  • Developing a Strategic action-focused Sales Plan

Hospitality Related Programs

  • Selling in the Hospitality Sector – incorporating various market segments – Association, Business Travel, Tour & Travel, and Other Markets.
  • Revenue Management – Developing and effectively managing an internal Revenue Management program.
  • Reservations and Sales Training – increasing call conversions and maximizing revenue opportunities.
  • Tourism Experience Design – Creating products and experiences to attract new customers.

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