Training
Hospitality and Tourism Training programs range from one on one coaching to delivering a workshop to several hundred.

• Customized Training
• Workshops
• Seminars
• Conferences
• Annual management and sales retreats
• Key note or guest speaker at Annual General Meetings

The following is a sample of some of the hospitality training and workshops available:

Selling in Difficult Times

- A practical hands-on workshop that will provide your sales team the tools to strategically react to major shifts and impacts on travel. The program explores the presentation and development of new products, expansion and shifting into new markets and overall development of new business opportunities

Introduction to Hospitality Sales

– the sales process directly from prospecting to closing the sale. The program is highly customized to address the challenges and opportunities for the specific business.

Prospecting for New Business

– This highly interactive workshop takes the skills and concepts to the implementation stage. Each sales person will develop a personalized prospecting plan and have an opportunity to apply the skills based on their specific target market.

Advanced Selling Techniques

– This program adds to the skills of the introductory workshop and assists sellers in perfecting the sales approach, looks closely at strategic plan with an overall focus of increasing sales revenues.

Extraordinary Front Line Customer Service

– This program provides participants with the tools to take customer care beyond the basics. We explore ways to build customer loyalty, combine personal and work goals and handle a variety of customer and coworker situations.

Consulting services focus primarily on sale and marketing planning and development, revenue management and customer service standards.